Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Browse our collections, select your desired item, choose size or color if applicable, and click "Add to Cart." Proceed to checkout to complete your purchase securely.
Can I cancel or change my order?
Orders can only be modified or cancelled within a short time after placing them. Please contact us immediately at support@srmfashion.com for assistance.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.
Shipping
Where do you ship?
We ship internationally including the United Kingdom, United States, Canada, Australia, and many other countries worldwide.
How long does delivery take?
Delivery typically takes 5–7 business days after your order has been processed and shipped.
Do you offer free shipping?
Shipping promotions may be available from time to time. Any applicable shipping discounts will be shown at checkout.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unworn, and in original packaging.
Are lingerie or intimate items returnable?
For hygiene reasons, lingerie and certain intimate products may not be eligible for return unless defective or damaged.
How long do refunds take?
Once your return is received and inspected, refunds are processed within 5–10 business days to the original payment method.
Products
How do I choose the right size?
Please refer to our size guide available on each product page before placing your order.
Will the product look exactly like the photos?
We strive to display products as accurately as possible, though colors may vary slightly depending on screen settings.
Payments
What payment methods do you accept?
We accept major credit cards, debit cards, and secure online payment methods available at checkout.
Is my payment secure?
Yes. All payments are processed through secure and encrypted payment gateways to protect your information.
Contact & Support
How can I contact SRM Fashion?
For any questions or support, please contact us at: support@srmfashion.com
How long does customer support take to respond?
Our team typically responds within 24–48 business hours.